From pre-installation and post-installation training for our business phone system installations, to around-the-clock world class support for all our products, Converged Networks makes system maintenance a breeze, helping to ensure your business success and maximize customer satisfaction every step of the way. We provide online remote support using a secure desktop sharing application. To request a remote session, please contact us to set up a time with one of our support team members.
At Converged Networks, we understand that your first priority is to better serve your customers. With this in mind, full installation may be scheduled during normal business hours or after hours to accommodate to your company’s specific needs. Our project management team will work with you to develop a schedule that ensures a smooth transition as well as your complete satisfaction.
World Class Support
Converged Networks support services give you the technical and operational expertise needed to ensure you get the most out of your technology investment. We are committed to giving each customer personalized service from the instant an issue arises until resolution.
Our management team has over 30 years experience in the industry and holds the certifications needed to keep up with today’s changing technologies. And because we understand how important your communications system is to your daily operations, our technical staff is accessible 24 hours a day, 7 days a week. If we diagnose the problem as being the carrier, we’ll call the carrier for you and work with them to resolve the issue.
Dedicated To Training
What good is the latest, greatest communications system if no one understands how to use its many advanced features? We are proud of the reputation we’ve earned for our focus on training. Because we want you to get the most out of your technology investment, we have a dedicated training specialist on staff that provides onsite user training courses during the implementation phase as well as on an ongoing basis. To compliment our onsite user training courses, we’ve also made training resources available online.