Category: Phone

The New Avaya IP Office: “One App for Unified Communications”

Posted on by Kaley Brown

Avaya IP Office Release 11 Now Available

We have great news that can help you streamline communications, drive productivity and bring new mobility for your workforce.  The newest version of IP Office™ is now available, adding support for Avaya Equinox®, to bring you an enterprise-level experience that is easy for any size organization to use and manage.  Your teams can now work smarter, not harder, with a single app for all communications channels, meetings, team collaboration and content sharing—and simple yet flexible options for cloud and hybrid deployment, or traditional on-premises systems.

Move far beyond your current communications capabilities, with chat, calls, meetings and sharing in a single app, along with the unique Avaya Vantage voice and video device and our newest J Series desktop phones.  Access is from virtually any location or device, and enables effortless collaboration with customers, partners and suppliers…anyone with internet access.  It’s all supported by a simple and affordable call reporting and tracking package that helps even the smallest organizations enhance customer engagement.

Contact us today for more information.  In the meantime, you can review the overview on Avaya’s website and watch the IP Office video.  This is just another example of how Avaya is innovating to deliver intelligent solutions that bring transformative value to your business.

ShoreTel is Now Part of Mitel

Posted on by Kaley Brown

 

 

Seamless and simple cloud communications and collaboration solutions for customers

You may have already heard the exciting news that Mitel has acquired ShoreTel. With this addition, Mitel has accelerated its move-to-the-cloud strategy, shifting it into the #2 market share position for UCaaS (Unified Communications as a Service) globally* as customers worldwide look for cloud and cloud-capable solutions to digitally transform their business.

“Digital transformation is rapidly changing business models in every industry, opening the door to disruptive opportunities for companies to grow and compete. For businesses, moving to a cloud communications and collaboration system inside their own organizations is a natural first step on their digital transformation journey,” said Rich McBee, President and CEO of Mitel. “Mitel and ShoreTel are now stronger together and even better equipped to take our customers to the cloud, seamlessly and simply.”

Seamless solutions to take all customers to the cloud with lifecycle support

Consistent with Mitel’s vision of providing customers with seamless communications and collaboration, a design philosophy of always providing customers a technology path to the future, and a corporate commitment to ensuring business continuity, Mitel and ShoreTel customers and partners can continue to count on the same cloud and on-site solutions they always have. Mitel will provide ongoing service and support for all products throughout their lifecycles. Customers and partners will be notified and updated in advance of all product announcements.

“Regardless if you are a small business owner or the IT director for a Fortune 500 company, digitally transforming your organization to leverage business applications in the cloud, connect remote workers, and access collaboration tools that work in and out of the office, can be daunting. But it doesn’t have to mean ripping out everything already in place or stranding investments already made,” said Elka Popova, Vice President and Senior Fellow, Connected Work and Digital Experience, Frost and Sullivan. “Companies need a pragmatic blueprint to move to the cloud, and with ShoreTel solutions now part of Mitel’s portfolio, Mitel is better-positioned to offer that kind of rational choice to more businesses so that customers can have their cake and eat it too.”

*Source: Synergy Research, Q2 2017 UCaaS Market Share Report, August, 2017