Category: Networking

Tips for Effectively Managing Multiple Office Locations

Posted on by cwdadmin

According to the 2015 ECP Compensation Study, office managers who are responsible for multiple-location practices are earning, on average, 31.5% more than those managing single offices. The reason for this is likely due to the fact that multiple locations come with a great deal of work and responsibilities. Different time zones, environments, and personalities can create unique challenges for each business location. Managers need to find ways to encourage cohesiveness so everyone feels a part of the team no matter what location they work in.

So how can you more effectively manage multiple locations? Consider these tips:

Tip #1: Embrace New Technology

The reason people are able to work so effectively from virtually anywhere today is due to solid internet connections and helpful applications that ensure we are still able to communicate effectively despite distance limitations. If you aren’t able to embrace technology and how it can help your business, you are creating more work for yourself as a manager, and that list of office manager duties will only get longer and harder to navigate. Although custom-built software and VPN systems have served as helpful tools before, there are many viable options available that are robust and require far less IT and financial commitment.

Here are a few more commonly used applications that help multiple locations communicate more effectively:

  • Salesforce.com: Collaborate about your sales and opportunities in real-time with this popular CRM tool.
  • Basecamp: This project management tool gives you the ability to manage a variety of projects with a simplistic and easy-to-use web platform.
  • Google Gmail/Documents/Calendar: Give your employees access to their work documents from anywhere using Google. Having instant access to appointment information, email, and important business-related documents will enable your employees to easily get what they need right when they need it.

Tip #2 Make Communication King

Tools can help, but real communication tops them all. Every office should feel equally involved in how the business functions, and the only way to do that is through effective communication. A robust phone system like ShoreTel Connect or Avaya IP Office should be accessible for every employee so they can connect quickly and easily. The CEO or owner of the business should make regular trips to each location to connect and hear employee concerns. A weekly team meeting where everyone participates should be a priority. And lastly, plan to have the entire team together at least once a year to participate in brainstorm sessions and team building events.

Tip #3 Get Systems in Order

Systems provide the ability to duplicate offices and reduce the amount of supervision needed to get work done. Establishing roles, responsibilities, and authority helps prevent possible issues caused by confused employees. Ensure each employee knows what the organizational structure of the business is, as well as what they are responsible for and measured upon. This encourages a clear sense of accountability no matter where someone is working.

Implementing the proper systems and new technologies partnered with effective communication can help you navigate the growing list of office manager duties.

Secure Data Solutions: Prepare Your Small Business for a Data Breach

Posted on by cwdadmin

It seems as if no business is safe from falling victim to a data breach anymore. Target, Apple and a host of others have found themselves at the arms of hackers looking to steal, sell and compromise confidential information and data.  And it isn’t just big companies either, in a recent study, it is reported that 55% of local businesses in the United States have experienced some form of security breach. Unfortunately, this is happening because businesses are not taking the proper security precautions to prevent unauthorized access to information.

So how do you take precautions in case a data breach occurs at your company? Consider these tips:

Preparation #1: Evaluate Your Insurance Coverage

Taking a look at your insurance policies may uncover a highly beneficial coverage commonly referred to as cyber liability. You will want to know and understand the level of coverage you currently have and what it will cover in the event of a breach. If you don’t have this coverage within your business insurance, call your carrier to add it.

Preparation #2: Create a Data Breach Response Plan

After an attack, the organization may need to respond to a massive amount of inquiries, questions and phone calls from customers and impacted users, you must have a documented plan in place to address this as quickly as possible following the breach. Additionally, you may have to address the media, so create a response plan that outlines who will be authorized to speak on behalf of the company as well as what type of response is appropriate.

Preparation #3: Develop a Restitution Plan

After an attack, many companies are now providing credit monitoring services to those who were impacted by the breach. Additionally, you may want to familiarize yourself with an outside firm with experience in helping companies rebuild after a security breach.

Preparation #4: Conduct Security Trainings

If possible, hold special training sessions designed to help your employees understand proper policies and procedures that are being put in place that help to safeguard the business. Teach the importance of proper password protection, cloud security processes, mobile policies and any other security-related items they should be honoring on a daily basis.

In today’s technical landscape, it is important for all business, both large and small, to acknowledge and prepare for the possibility of a data breach. Without the proper precautions in place, a business can suffer tremendous financial losses. Additionally, the overall credibility of your business may come into question. And although taking these precautions doesn’t safeguard you from an attack, they will help you to react quickly and appropriately if you experience one.