Author: Kaley Brown

Simplify Communications & Optimize Productivity with Avaya Equinox®

Posted on by Kaley Brown

The Era of Digital Transformation has begun to radically redefine business communications. Voice is no longer the only way to stay in touch with customers and colleagues. Instead, video, content sharing and IM are now fundamental. Employees want a seamless communications experience that fits into how they work instead of changing how they work. With the Avaya Equinox® solution, Avaya embeds communications directly into the applications, browsers and devices your employees use to create a single, powerful gateway for calling, messaging, conferencing and collaboration.

Take Communications and Collaboration with You Across Apps, Browsers and Devices

Avaya Equinox delivers a holistic unified communications experience that works as well on a browser, mobile device or room-based system as it does on the desktop. Communication capabilities follow your profile as you move from device to device. You can easily access your contact lists, click to call, start a video session or schedule and join a meeting—all from the same familiar and intuitive user interface. SIP-based Avaya Equinox clients automatically adapt to the phone, tablet or browser you use to ensure you get an optimal user experience across platforms.

See Your Day at a Glance

Avaya’s “mobile first” design includes a top-of-mind home screen that keeps all your communications in one place and gives you an “at a glance” snapshot of your day. You can quickly see meetings, messages and your communications history. Action-oriented workflows allow you to review multimedia messages, return missed calls and join voice or video conferences—all with a single touch.

Always-On Messaging

The Avaya Equinox solution delivers always-ready multimedia messaging. You can send and access text, audio, video, images and files in real time—or on your time—whether your contacts are online or off. You can begin a messaging conversation on one device and continue it on another. Your conversations will be seamlessly threaded by topic, regardless of the device you use. You can even escalate a messaging conversation to a call or to a conference with a single touch.

Simplify Audio & Video Conferencing

Enterprise-class conferencing is readily accessible through the all-in-one Avaya Equinox client. Avaya has incorporated high-scale, multiparty, HD audio conferencing, rich multi-stream HD video conferencing and extensive web collaboration for content sharing. While in meetings, you have extensive moderator controls, can move between apps, and record audio and video for later viewing. You’ll have reliable and secure communications on any device anywhere, without the need for VPN connectivity. You can even stream sessions to as many as 100,000 participants. You’ll also have full interoperability with virtually any video room system. That means you can protect your existing video investments, while extending HD video to all devices.

Choose Your Deployment Strategy

The Avaya Equinox solution is highly scalable and can be delivered on premises or in the cloud, either as a complete package or element by element. Regardless the approach, Avaya Equinox delivers a low TCO and helps you drive higher levels of efficiency and productivity

Learn More

Contact us today for a live demonstration of the Avaya Equinox solution and discover how it can support your digital transformation strategy.

3 Ways Unified Communications Maximizes Your Control

Posted on by Kaley Brown

With so many phone system options to pick from, it’s difficult to know which one will fully support your business. But you do know one thing: your current phone system no longer meets your company’s changing needs. So you do what any smart business person does – you conduct a thorough assessment of your options. You quickly learn that what you need is a unified communications system that will integrate with your current business applications at a reasonable cost. Most importantly, you want to control how you use, manage and pay for the phone system over the long term while building for the future and enabling an easy migration to the cloud as your business evolves. If this scenario applies to you, it’s time to consider a unified communications system that gives you total control in three critical ways:

  1. Control Over Custody

Is ownership your preference? If you have a certain comfort level when the assets you buy are sitting under your roof, an onsite phone system will give you complete custody of the equipment. Simply put, you own it. This type of investment creates a future benefit for your business by reducing long-term system costs while increasing the book value of your company. The financial decision of leasing, renting or buying is up to you. A Mitel Connect ONSITE system gives you investment protection while laying the foundation for a later migration to the cloud. You decide how you spend money on care, maintenance and growth, helping control costs in a way that makes sense for your business. That’s brilliantly simple.

  1. Control Over Care

If you like the idea of being able to control how and when you complete a phone system upgrade, and who administers changes to your phone system, then a Mitel Connect ONSITE phone system may be right for your business. An onsite solution gives you physical control of your phone system. You have the ability to determine when you want to make system changes and upgrades. It also gives you the ability to have a non-technical person manage moves, adds and changes as you need them. The system’s flexibility gives the administrator access from anywhere, meaning it’s a single image administration, no matter how many sites or locations you have.

  1. Control Over Administration

The ease of administration with a Mitel Connect ONSITE phone system means it will work with the business applications you already own and enable future growth. Applications you have purchased, developed or customized, like Microsoft Outlook, Skype for Business, Salesforce and other CRM solutions, easily integrate with a Mitel Connect ONSITE system. This gives you a unified communications strategy for the short and long term. The best part? You get to keep what you’ve already built and connect it with a phone system that adds additional business communications and collaboration capabilities, giving you more control without affecting your users’ productivity or your customers’ experience.

Determining What’s Right for Your Business

Many companies want to move to the cloud. Just as many companies want to maintain control of the assets they own. As you consider your phone system options, think about how an onsite phone system will give you the control you require in your business today, integrate to applications you’ve already customized and manage how you pay for the system. Mitel Connect ONSITE might be the best solution for your business giving you control today and a unified communications phone system for tomorrow.

How well is your current phone system really meeting your needs? Let’s find out. Call us today at 334-271-5520.