ShoreTel Plug-In for Skype for Business

ShoreTel, the leading provider of brilliantly simple unified communications solutions and phone systems, has enhanced its integration to Microsoft Skype for Business with a new plug-in that embeds telephony controls inside the Skype for Business client. “ShoreTel Telephony for Microsoft” enables ShoreTel customers who use the Skype for Business client to have robust phone controls at their fingertips. Specifically, with ShoreTel Telephony for Micorosoft, users can dial contacts directly from the Skype for Business client, execute conference calls, transfer calls, access their voicemail box, view and set presence information, and control all of their ShoreTel preferences such as call routing.

The plug-in is available for both ShoreTel Connect ONSITE and Connect CLOUD customers and targets ShoreTel customers who subscribe to the version of Office 365 that includes the video conferencing client without telephony capabilities. Even without telephony services, Office 365 customers often use Skype for Business for its collaboration functions, including document sharing and team chat. “We recognize that some ShoreTel customers will use Skype for Business, so this new plug-in provides the power of ShoreTel telephony features inside that client, ensuring users have an easy, seamless experience,” said Eugenia Corrales, vice president of product at ShoreTel.

For the IT department, ShoreTel Telephony for Microsoft is a client-side integration, so no changes are required to the environment. The plug-in supports Lync 2013, Skype for Business 2015, and Skype for Business 2016 clients in both Office 365 and on-premises environments. ShoreTel does not require a separate license – the plug-in is part of the standard and above bundles for ShoreTel Connect CLOUD and Connect ONSITE.